Delivery Information

Orders to UK addresses - £2.95 Per Order. Free over £50
Orders within the UK are sent via the Royal Mail second class mail, and usually arrive within 48 hours of shipping, but can take up to 7 working days. Larger orders may be sent via Courier.

 

All overseas orders (non UK Addresses) - Please see here International Shipping

Postage
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order. Orders containing pre-orders and in stock items, will only ship when the entire order is in stock and ready to ship. 

Returns 
If you need to return a product purchased from Star Action Figures then you have 14 working days to do so.  The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. 

The goods should also be returned unopened in their original box, packing. Return shipping will be paid for by the customer. 

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 7 working days. 

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge. 

Please post returns to the following address:

Star Action Figures
Regency House
North Street
Portslade
BN41 1ES

This returns policy does not affect your legal rights.

Cancellation of Orders 
You are able to cancel your order prior to shipping with no cost penalty being incurred providing the order hasn't started the processing and charging stage. We are unable to cancel orders once the processing has began. In stock orders will begin processing immediately and we are unable to cancel them. Please check carefully before submitting your order. You can cancel a pre-order by emailing the Star Action Figures website using the contact us link above, and selecting cancel/amend order.  We are unable to add or remove items from pre-orders.