International Shipping

*PLEASE NOTE - We cannot supply bulk quantities via DHL rates. They are for personal customers only.

We are starting to add international shipping options back to the site, although options to begin with are limited for most countries, but more options will be added soon.  Non-EU countries have options between Royal Mail Airmail, for smaller lighter packages, and DHL Worldwide Express for those who want their figures faster, or for larger parcels.

Currently the only option for countries in the EU is the Royal Mail, and parcels are limited to £120 with a maximum weight of 2kg. Parcels sent with Royal Mail will include VAT charged at your countries rate under the EU's IOSS scheme.

We will add more options to EU countries in the next couple of weeks. It is likely we will use DPD or similar for non-IOSS parcels (parcels over £120).

We will be emailing customers, with orders ready to ship on the old site, with options. We currently plan to ship orders over £120 and non-IOSS with DPD or similar. Regarding orders under £120, we will give you the option of reordering on the new site using the IOSS scheme.

Please note though, whilst the new site is now automated, it may need fine tuning. We are fairly confident that we will be able to ship most orders a lot quicker, possibly in line with our UK dispatch times.

On the old site, and orders placed on the new site in July, these will take a lot of manual processing and will take us time to clear. Thank you for your ongoing patience and please bear with us a little longer as we clear down orders placed before July on the old site.

ATTENTION ALL NON-UK CUSTOMERS: You are responsible for any additional import duties, fees, or taxes charged by your local government. Please check locally for your local import rules.

Orders to the EU up to £120 will be shipped using the EU IOSS scheme, which means you will pay VAT at your countries rate at checkout when you place the order, and the parcel will be delivered without additional fees and taxes.  For orders above this amount, no VAT will be charged at checkout. This will be the customers responsibility to pay these fees locally before delivery. Additional charges will likely apply.

All orders to other countries or orders to the EU not shipped under the EU IOSS scheme will be subject to local VAT, additional import duties and clearance fees. Orders returned to us for non-payment of taxes, will be refunded upon receipt back with us, and will forfeit shipping fees. There will also be a 15% re-stocking fee to cover return shipping costs. 


Current list of countries we ship too:-

We hope to add more options to all locations soon. 

*PLEASE NOTE - We cannot supply bulk quantities via these DHL rates. They are for personal customers only.

Australia 
Austria - Royal Mail Airmail Only. More options coming soon
Belgium - Royal Mail Airmail Only. More options coming soon
Canada
Denmark - Royal Mail Airmail Only. More options coming soon
Finland - Coming Soon
France  
Germany
Iceland - Coming Soon
Ireland - More options coming soon
Italy - Royal Mail Airmail Only. More options coming soon
Japan - Coming Soon
Luxembourg - Coming Soon
Malta - Coming Soon
Netherlands  - Royal Mail Airmail Only. More options coming soon
New Zealand - Coming Soon
Norway
Portugal   - Royal Mail Airmail Only. More options coming soon
Spain - Royal Mail Airmail Only. More options coming soon
Spain (Canary Islands) - Coming Soon
Sweden - Royal Mail Airmail Only. More options coming soon
Switzerland
U.S.A  

*PLEASE NOTE - We cannot supply bulk quantities via these DHL rates. They are for personal customers only. 


When you add products to your Shopping Basket, the appropriate delivery charge and choices will be added when you select your country. You will always be able to see this charge before submitting your order. 

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses. 

Delivery will usually be between the hours of 7am and 8pm; we are unable to confirm a time. 

Star Action Figures will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way. 

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Star Action Figures shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Whilst we take every reasonable care to protect items, if the items are damaged in the post, we cannot pay for return shipping. Couriers and Postal Service, do not consider an item damaged, if only the box containing the item is damage, and therefore will not pay out for "damaged items" in these conditions.

Postage
You will only pay one delivery charge per order. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order. Orders containing pre-orders and in stock items, will only ship when the entire order is in stock and ready to ship. 

Returns 
If you need to return a product purchased from Star Action Figures then you have 14 working days to do so.  The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. 

The goods should also be returned unopened in their original box, packing. Return shipping will be paid for by the customer. 


Please post returns to the following address:

Star Action Figures
Regency House
North Street
Portslade
BN41 1ES
U.K.

This returns policy does not affect your legal rights.

Cancellation of Orders 
You are able to cancel your order prior to shipping with no cost penalty being incurred providing the order hasn't started the processing and charging stage. We are unable to cancel orders once the processing has began. In stock orders will begin processing immediately and we are unable to cancel them. Please check carefully before submitting your order. You can cancel a pre-order by emailing the Star Action Figures website at using the contact us link above, and selecting cancel/amended order.  We are unable to add or remove items from pre-orders.